Refund policy

Returns Policy

At Fleurieu Pet Pantry, we want you to shop with confidence. If something isn't right with your order, we're here to help.

30-Day Returns

We accept eligible returns within 30 days of you receiving your order.

To be eligible for a return, your item must:

  • Be unused and in its original condition.
  • Be returned in its original packaging.
  • Include proof of purchase.

Before returning any item, please contact us so we can provide the correct return instructions.

Email: orders@fleurieupetpantry.com.au

Items returned without prior approval may not be accepted.

Supplier-Shipped Products

Many of our products are shipped directly from our trusted Australian suppliers to offer you a wider range of products.

If your return is approved, we will provide the correct return address and instructions. Please do not send items back without contacting us first, as return locations may vary depending on the product.

Damaged, Faulty or Incorrect Items

Please inspect your order as soon as it arrives.

If your order is damaged, faulty or you've received the wrong item, please contact us as soon as possible with:

  • Your order number
  • A description of the issue
  • Photos of the product and packaging (where applicable)

We'll work with you to resolve the issue as quickly as possible in accordance with Australian Consumer Law.

Change of Mind Returns

We may accept change-of-mind returns on eligible products within 30 days, provided the item is:

  • Unused
  • In its original packaging
  • In a resalable condition

Unless the item is faulty or supplied incorrectly, customers are responsible for return shipping costs.

Original shipping charges are non-refundable.

Items That Cannot Be Returned

For health and safety reasons, we cannot accept returns for:

  • Fresh, frozen or raw pet food
  • Opened pet food or treats
  • Products that have been opened or used
  • Custom or special-order items
  • Gift cards
  • Clearance or final sale items

This does not affect your rights under Australian Consumer Law.

Refunds

Once your returned item has been received and inspected, we'll let you know the outcome of your return request.

If approved, your refund will be issued to your original payment method.

Please allow up to 10 business days for the refund to be processed. Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.

If you haven't received your refund after 15 business days from approval, please contact us at:

orders@fleurieupetpantry.com.au

Australian Consumer Law

Nothing in this Returns Policy excludes or limits your rights under the Australian Consumer Law.

If a product has a major fault, is not of acceptable quality, is not fit for purpose, or does not match its description, you may be entitled to a repair, replacement or refund in accordance with Australian Consumer Law.