Shipping policy
SHIPPING POLICY
We deliver throughout supported locations in Australia using trusted delivery partners selected by our Australian dropshipping suppliers.
SHIPPING COSTS
Shipping is calculated automatically at checkout using the total weight of your order.
• 0–0.49 kg: $12.95
• 0.5–0.99 kg: $16.95
• 1–2.99 kg: $21.95
• 3–4.99 kg: $25.95
• 5–9.99 kg: $39.95
• 10–14.99 kg: $49.95
• 15–24.99 kg: $82.95
• 25–42.99 kg: $119.95
Orders exceeding 42.99 kg cannot be completed through checkout. Please contact us before ordering so we can discuss the available delivery options.
FREE SHIPPING
We do not currently offer free shipping. Our weight-based rates help us provide reliable delivery throughout metropolitan, regional and remote areas without adding hidden delivery costs after checkout.
DELIVERY AREAS
We ship to metropolitan, regional and remote locations serviced by our suppliers’ delivery partners.
Some postcodes, islands and exceptionally remote locations may not be serviceable. If we cannot deliver to your address, we will contact you as soon as possible and provide the available options, including cancellation and a full refund.
DELIVERY TIME
Estimated delivery is generally 5–8 business days after dispatch. Delivery times are estimates and may be affected by the destination, carrier delays, public holidays, severe weather or other circumstances outside our control.
ORDER PROCESSING
Products may be dispatched directly from one or more of our Australian suppliers. If your order contains products supplied from different locations, it may arrive in separate parcels and at different times.
Tracking information will be provided when it is made available by the supplier or delivery carrier.
DELIVERY CARRIERS
The carrier used for an order is selected according to the destination, parcel size, weight and available service. Carriers may include Australia Post, Parcel Post, CouriersPlease, Fastway/Aramex, APD, TNT/FedEx, Toll and other suitable delivery services.
DELIVERY ADDRESSES
Please check that your name, delivery address, postcode and contact details are correct before placing your order.
Contact us promptly if you notice an error. Once an order has been processed or dispatched, we may be unable to change its delivery address.
AUTHORITY TO LEAVE AND SIGNATURES
Signature requirements and authority-to-leave options depend on the carrier selected for your order. Please ensure there is a safe and accessible delivery location.
CHANGES TO SHIPPING RATES
Shipping rates and supported delivery locations may change when our suppliers or delivery carriers update their charges or service areas. The shipping amount displayed and accepted at checkout is the amount charged for that order.
QUESTIONS
If you have questions about delivery availability or a heavy order, please contact us before placing your order.
Contact Us
If you have any questions about shipping or your order, we're happy to help.
Fleurieu Pet Pantry
📧 orders@fleurieupetpantry.com.au
📞 0439 074 393